Last updated May 20, 2017.

My Pleasure

Instruction | Narrated

Employees at Chick-fil-A are trained to respond with “my pleasure” when a customer says thank you. Some are enthusiastic; some are just reading from the script. This isn’t about the purpose of the response

  READ ARTICLE
810 words ()
Last updated May 20, 2017.

Oh, Public Speaking, Where Is Thy Sting?

Instruction | Narrated

Public speaking – some of us get uncomfortable by just saying the words.
This article will not transform you

  READ ARTICLE
1543 words ()